The HIZERO uses bionic technology to clean all hard floors. Sweeps up debris, wet mops, dries excess water & cleans the roller and the internals in mode 2.
HIZERO is not a vacuum and it is not a steam mop. It uses bionic technology to mechanically move the polymer roller slowly over your floor while picking up solid trash and simultaneously mopping your floor.
As it moves forward the solid trash is picked up by the wet roller and the liquid waste is absorbed by the roller.The wet_roller also mops the surface cleaning any dirt, grime, or debris. Its exclusive technology separates the solid trash from the liquid waste for easy disposal.
The battery life during regular use is approximately 60 minute. The battery will need 4hour of continuous charge prior to use. While on charge the battery light should flash red and when fully charged the battery symbol will be a solid blue.
This Hizero is designed for all sealed hard floors that are water-resistant. Tiles, marble, granite, laminate, vinyl floors, timber floors, floating floors, engineered & hybrid floors. The floors must be relatively flat for the Hizero to work effectively. If it’s water-resistant, it will work to clean your floors.
NOT for carpets or rugs.
There are two tanks on HIZERO, one is the clean-water tank, one is the waste-water tank. The clean water tank capacity is 500ml and should clean 50sqm using the appliance at a walking pace. The wastewater tank has a 600ml capacity. Note the clean water and wastewater never mix, so you are always cleaning your floors with clean fresh water.
HIZERO is an all-in-one floor cleaner, designed for sealed and relatively flat hard floors.
HIZERO is not designed to clean the following mess:
Animal or human mess such as urine, vomit, or excrement
Large pieces, such as a whole plate of pasta or a bottle of sauce with broken glass.
A big mess should be cleaned up first with a paper towel and then finish with the Hizero.
Avoid broken glass as it may damage the roller.
The HIZERO hard floor cleaner is designed to be an all-around hard floor cleaner,it will clean 50 sq in around 8-10 minutes with one refill of the clean water tank.It’s designed to perform spot cleans and also full cleans of the entire home.
The Hizero uses bionic technology to clean all hard floors. Sweeps up debris, wet mops, dry excess water & cleans the roller & the internals in mode 2.
Hizero is not a vacuum and it is not a steam mop. It uses bionic technology to mechanically move the polymer roller slowly over your floor while picking up hard waste and simultaneously mopping your floor.
As it moves forward the hard waste is picked up by the wet roller and the liquid waste is absorbed by the roller. The wet roller also mops the surface cleaning any dirt, grime, or debris. Its exclusive technology separates the hard waste from the liquid waste for easy disposal.
The battery life during regular use is approximately 60 minutes. The battery will need 4hrs of continuous charge prior to use. While on charge the battery light should flash red and when fully charged the battery symbol will be a solid blue.
This Hizero is designed for all sealed hard floors that are water-resistant. Tiles, marble, granite, laminate, vinyl floors, timber floors, floating floors, engineered & hybrid floors. The floors must be relatively flat for the Hizero to work effectively. If it’s water-resistant, it will work to clean your floors.
No carpets or rugs.
There are two tanks on HIZERO, one is the clean-water tank, one is the waste-water tank. The clean water tank capacity is 500ml and should clean 50sq using the appliance at a walking pace. The wastewater tank has a 500ml capacity. Note the clean water and wastewater never mix, so you are always cleaning your floors with clean fresh water.
Hizero is an all-in-one hard floor cleaner designed for all hard floors, that are sealed & relatively flat.
Hizero is not designed to clean the following mess:
Animal or human mess such as urine, vomit, or excrement.
A large bulky mess such as a full plate of spaghetti or broken bottle of sauce.
A big mess should be cleaned up first with a paper towel and then finish with the Hizero.
Avoid broken glass as it may damage the roller.
The Hizero bionic mop is designed to be an all-around hard floor cleaner, it will clean 50 sq in around 8-10 minutes with one refill of the clean water tank. It’s designed to perform spot cleans and also full cleans of the entire home.
When connecting the handle to the lower body ensure the parts are lined up push together and then insert the screw, use a flat head screwdriver to tighten.
The high polymer cleaning roller is hard when it is new. It needs to be soaked in warm water for 3-5 minutes to completely soften. Please note it needs to be massaged to completely soften. Make sure there are no hard spots.
Once you have connected the handle to the lower body install the battery in the cavity just below the handle. You will need a 10c piece or flat head screwdriver to install.
When connecting the handle to the lower body ensure the parts are lined up push together and then insert the screw, use a flat head screwdriver to tighten.
The polymer cleaning roller comes from the factory hard, it needs to be soaked in warm water for 3-5 minutes to soften it completely. Note it will require massaging/rubbing to soften it completely and ensure there are no hard spots.
Click here to view video tutorial
Once you have connected the handle to the lower body install the battery in the cavity just below the handle. You will need a 10c piece or flat head screwdriver to install.
To assemble the charging base, please insert the vertical piece into the base and connect the power adapter.
Once fully assembled the Hizero cleaner can be moved in 2 different ways. One tilt it onto the back wheels and move it along the floor or use the cavity just above the battery to insert your hand and lift, it only weighs 3.9kg.
Please ensure the power adapter is installed correctly and connected to the charging port above the battery in the lower body and a wall power socket outlet. Please remove and reinstall the battery ensuring the battery sits flush within the frame and not sticking out on any of the sides. Ensure the screw is firmly tightened but not too tight. Remove the M5 screw pull apart the handle and reconnect.
Please ensure the power adapter is installed correctly and connected to the charging hole and a wall power socket outlet. In case of not successful, remove and reinstall the battery , ensure the screw is firmly tightened. Pull apart the handle and reconnect, remove the body screw pull apart the handle and reconnect.
Please charge the appliance for 4 hrs before use. When sitting on the charging base the battery symbol will flash red, until it’s fully charged. When fully charged the battery symbol will be solid blue.
Once fully assembled the Hizero can be moved in 2 different ways. One tilt it onto the back wheels and move it along the floor or use the cavity just above the battery to insert your hand and lift, it only weighs 3.9kg.
The Hizero sits fully assembled onto the charging dock. Note you must lift the appliance and place it onto the 2 prongs located on the charging dock, the vertical piece. These 2 prongs must insert securely into the cavity located at the rear base of the Hizero appliance.
Please ensure the power adapter is installed correctly and connected to the charging base and a wall power socket outlet. Ensure the Hizero appliance is sitting “flush” onto the charging base and the base prongs are inserted into the cavity on the appliance.
Please remove and reinstall the battery ensuring the battery sits flush within the frame and not sticking out on any of the sides. Ensure the screw is firmly tightened but not too tight. Pull apart the handle and reconnect, remove the body screw pull apart the handle and reconnect.
Please charge the appliance for 4 hrs before use. When sitting on the charging base the battery symbol will flash red, until it’s fully charged. When fully charged the battery symbol will be solid blue.
Please leave it on the charging stand all the time. It’s ok to leave the power on at all times.
The HIZERO cleaning head moves forward on its own once the power is turned on. You can push the appliance forwards and backward at normal walking pace. It sweeps up solid trash in the forward motion and mops simultaneously It mops again in the backward motion (won’t pick up debris backward). So you must push the appliance forwards over debris to collect it, but it mops in both directions
For new equipment, the most likely cause is that the high polymer rollers are not completely wet and soft, please see the video below. If you do not use your floor cleaner every day, the high polymer roller may become dry, and you need to take it out and re-soak it in warm water to soften before use.
If the polymer cleaning roller is still wet you can use it as normal. If the roller has dried out please remove and resoak it as per the original setup instructions.
Non use for extended periods will cause the roller to dry out, the roller will not turn when dry and will cause the roller error light to come on.
The HIZERO is very versatile and agile, the handle can tilt down quite low and allow access under furniture and chairs. The cleaning head is just under 30 cm wide so it can reach into tight places and has a swivel feature on the cleaning head. Please avoid cleaning near large obstacles that can be pulled into the cleaning head, towels, shoelaces, cords from blinds, etc. This will damage the appliance. If this does occur, the appliance will shut down.
The HIZERO has 2 cleaning modes of operation:
Mode 1, regular cleaning which is the default mode when you first turn on the appliance. This mode should be used for regular everyday cleaning at home.
Mode 2 is used for heavy cleaning or self-cleaning of the inner/roller. This mode uses double water to meet heavy cleaning requirements.
To change the modes, press the button with the three horizontal lines.
No, only use HIZERO cleaner in the clean water tank. All other foreign chemicals will cause damage and void the warranty.
Please do not use any of the following cleaning agents:
Contains Dettol or similar disinfectants
Contains alcohol.
Contains eucalyptus oil.
Contains essential oils.
Contains non-HIZERO floor disinfectant.
Contains washing powder or kitchen detergent.
Hold the handle of the Hizero and place your foot gently on either side of the white plastic adjacent to the lower body. While pushing down gently with your foot, pull back the handle towards you in a quick motion. This will unlock the handle and be ready to use.
To lock it, pushes the handle upright until you hear a loud click. This means it’s locked in the upright position.
The Hizero cleaning head moves forward on its own once the power is turned on. You can push the appliance forwards and backward at normal walking pace. It sweeps up hard waste in the forward motion and mops simultaneously It mops again in the backward motion (won’t pick up debris backward). So you must push the appliance forwards over debris to collect it, but it mops in both directions
For a new appliance the most likely cause is the polymer roller not being completely wet and soft, see the video below. If you don’t use your appliance daily the polymer roller may dry out, you will need to remove and re-soak it in warm water to soften it before use.
Using the disposable clear plastic trays is optional, if you do use them they are designed to be thrown away after each use. Alternatively please use the green hard waste tray and clean and wash after every use. To ensure no smells occur, clean and wash the hard waste tray after each use. Also, remove and clean the wastewater tank after each use.
If the polymer cleaning roller is still wet you can use it as normal. If the roller has dried out please remove and resoak it as per the original setup instructions.
Non use for extended periods will cause the roller to dry out, the roller will not turn when dry and will cause the roller error light to come on.
The Hizero is very versatile and agile, the handle can tilt down quite low and allow access under furniture and chairs. The cleaning head is just under 30 cm wide so it can reach into tight places and has a swivel feature on the cleaning head. Please avoid cleaning near large obstacles that can be pulled into the cleaning head, towels, shoelaces, cords from blinds, etc. This will damage the appliance. If this does occur, the appliance will shut down.
The Hizero has 2 cleaning modes of operation:
Mode 1, regular cleaning which is the default mode when you first turn on the appliance. This mode should be used for regular everyday cleaning at home.
Mode 2 for heavy cleaning or appliance internal/roller cleaning, this mode uses double the water for heavy cleaning requirements.
To change the modes, press the button with the three horizontal lines.
NO, only HIZERO detergent must be used inside the clean water tank. All other foreign chemicals will cause damage and void your warranty.
Please do not use any of the following:
no eucalyptus oil.
no essential oils.
no floor disinfectants.
no laundry or kitchen detergents.
Hold the handle of the Hizero and place your foot gently on either side of the white plastic adjacent to the lower body. While pushing down gently with your foot, pull back the handle towards you in a quick motion. This will unlock the handle and be ready to use.
To lock it, pushes the handle upright until you hear a loud click. This means it’s locked in the upright right angle position.
Please spend a few minute to clean the machine. Do not leave the waste in the trash tray, it will eventually emit an odor, as well as the dirt water tank to be emptied and cleaned after use. Remove and clean the green filter after use.
It is recommended that you remove and clean the high polymer roller every week, as well as the metal drain behind the roller.
If you use it frequently-You don’t need to take it out to dry, just put the product with the cleaning roller on the base.
If not used frequently – Take it out for drying and store it in a cool place. But please clean the roller fully before storage or it may smell. To reuse it again, you will need to resoak and soften the roller prior to use.
Please use a damp cloth and wipe down, no chemicals required. Never immerse the fully assembled appliance in water.
The brush roller also needs weekly cleaning, this is where long hair will accumulate over time. Please remove the brush roller and remove the hair, wash the brush roller in warm water and detergent and reinstall. Also, be sure to remove any hair stuck on the brush roller motor. The brush roller needs replacing every 6 months at a minimum.
If you don’t use the appliance for 2 or more weeks, please remove the battery.
It's long life Lithium battery. If you use it daily, no problems, leave it installed and on charge.
Please ensure firstly that the appliance has been fully cleaned as the smell could be coming from a dirty sink drain (the metal grates behind the roller).
Once this has been cleaned run a self-clean on Mode 2 using Hizero detergent inside the clean water tank. 15ml for one clean water tank, see how to do this (don’t run a self-clean until you have cleaned all the components).
If the smell persists, you may need a new roller, note that the roller should be changed every 4-6 months depending on usage and environment. Pets in the home may require more frequent roller replacements.
If it’s much newer than this try adding 5ml of unscented bleach into the clean water tank together with Hizero detergent and run two self-clean cycles. One with bleach and one with plain water to flush the system.
No. The HIZERO Hard Floor Cleaner is not waterproof. Water may damage electronic components. Do not place the HIZERO Hard Floor Cleaner in a high humidity environment either, for example, bathrooms, or balcony/terrace on a rainy day.
If you use it frequently, it’s OK to leave water in the clean water tank. The wastewater tank must be emptied and rinsed daily after each use.
The HIZERO is designed to use a clean water system to clean the internal pipes and the polymer roller (self-clean inside).
Once you have completed the full physical clean of all the cleaning head components please run the self-clean cycle on Mode 2
Remove and clean the hard waste tray. Remove and clean the filter. Remove and clean the brush roller and behind the roller. Remove and clean the waste water bottle. Remove the polymer roller, and remove and clean the metal grate that sits behind the roller, very important this is done weekly.
If you are not using your appliance for 2 or more weeks at a time, we recommend the following:
Clean all components in the main unit. Run internal/roller cleaning in mode 2. Remove the battery and store it in a cool and dry place. Remove the high polymer roller, clean and store it in a cool and dry place. Keep the cleaning head cover open to expel air. Remove all the water from the clean and dirt water tanks and wipe.
Yes, we recommend daily cleaning of the wastewater bottle.
Daily after use, you should remove and clean the hard waste tray and remove and clean the wastewater bottle.
Please don’t leave debris in the tray it will eventually smell, same for the wastewater tank, empty and wash after each use. Remove and clean the green filter daily after use. All this should only take a few minutes.
Every week, you must remove and clean the brush roller, remove and clean the metal grate located behind the polymer roller.
If used frequently – You don’t need to take it out for drying, place the appliance with the cleaning roller onto the charging base it will be fine.
If not used frequently – Take it out for drying and store it in a cool place. But please clean the roller fully before storage or it may smell. To reuse it again, you will need to resoak and soften the roller prior to use.
Please use a damp cloth and wipe down, no chemicals required. Never immerse the fully assembled appliance in water.
The brush roller also needs weekly cleaning, this is where long hair will accumulate over time. Please remove the brush roller and remove the hair, wash the brush roller in warm water and detergent and reinstall. Also, be sure to remove any hair stuck on the brush roller motor. The brush roller needs replacing every 6 months at a minimum.
If you don’t use the appliance for 2 or more weeks, please remove the battery.
If you use it daily, no problems, leave it installed and on charge.
It’s a lithium battery with a long life.
Please ensure firstly that the appliance has been fully cleaned as the smell could be coming from a dirty sink drain (the metal grate behind the roller).
Once this has been cleaned run a self-clean on Mode 2 using Hizero detergent inside the clean water tank. 15ml for one clean water tank, see how to do this (don’t run a self-clean until you have cleaned all the components).
If the smell persists, you may need a new roller, note that the roller should be changed every 4-6 months depending on usage and environment. Pets in the home may require more frequent roller replacements.
If it’s much newer than this try adding 5ml of unscented bleach into the clean water tank together with Hizero detergent and run two self-clean cycles. One with bleach and one with plain water to flush the system.
Click here to view video tutorial
NO, please don’t wash any parts of the Hizero inside a dishwasher. Please never immerse any part of the cleaning head in water it will damage the motors.
If you use it frequently, it’s ok to leave water in the clean water tank. The wastewater tank must be emptied and rinsed daily after each use.
The Hizero is designed to use a clean water system to clean the internal pipes and the polymer roller (self-clean inside).
Once you have completed the full physical clean of all the cleaning head components please run the self-clean cycle on Mode 2
If you are not using your appliance for 2 or more weeks at a time, we recommend the following:
Yes, we recommend daily cleaning of the wastewater bottle. We also recommend once a week cleaning of the wastewater bottle lid and the long green stem where the sensors are located.
We recommend replacing the high polymer rollers every 4-6 months.
Please note that the actual service life of the roller depends on the usage, maintenance, floor area and condition of the floor. Wear and tear is normal, but as the roller wears out, it may leave more water on your floor. Improper use of cleaning agents will also greatly accelerate the damage of the roller.
We recommend replacing the brush rollers at least every 6 months. As the bristles on the roller wear out, the effect of removing debris on the high polymer roller will decrease.
According to the usage, the green filter can be reused after regular cleaning.
We recommend replacing the polymer roller every 4-6 months.
Note that the life of the roller is determined by use and also the surface you are cleaning. Over time the roller will wear and will not clean as effectively as before. As the roller wears it will also leave more water behind on your floor. Wear & tear is a normal occurrence.
We recommend changing the brush roller every 6 months as a minimum. As the roller wears it will be less effective at clearing debris off the polymer roller.
The filter needs replacing every 1-2 months depending on use. The new green comb filter is reusable.
Appliances purchased before July 2019 will have the grey filter installed inside the sink drain (the metal grate and will need the hook to remove the metal grate).
Appliances purchased after July 2019 will have the green filter tab with a blue filter insert this can be replaced by removing the tab and replacing the blue part.
Hizero UltimateClean™ also differs from traditional vacuum cleaners and mops because it does not release dust or allergens, instead of capturing them in specific compartments built into the slender body, making it a premium choice for people with an allergy or asthma.
Hizero UltimateClean™ also differs from traditional vacuum cleaners and mops because it does not release dust or allergens, instead of capturing them in specific compartments built into the slender body, making it a premium choice for people with an allergy or asthma.
