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Product Exchange Policy

RETURN POLICY
Return Policy

【7-Day Manufacturer Defective Guarantee Policy】

In general cases, we accept no return or exchange of products, except that the product is defective or damaged upon receipt (due to its own quality issues) or there is an omission or error in the number of products delivered. In such cases, please complete the following steps to apply for the return and exchange within seven (7) calendar days from the date of receipt:

  • You may apply for replacement in writing. (E-mail/ Whatsapp);
  • You are required to delivery by hand or mail the product to be returned and exchanged together with its electronic invoice or other supporting documents of the purchase to the Company for the return and exchange.
If we agree that you have the right to exchange, the product will be exchanged for one of its kind (Same color and model). The product to be returned or exchanged shall be in its original condition when it's sold and unused, and with all its parts and accessories, including the instructions, certificates, labels, marks, consumables, and bags and boxes, etc.

If you have any questions on Exchange or Replacement, please contact our customer service: (852) 2126 7350

HIZERO Appliances Corporation(Hong Kong) (hereinafter ‘the company’, ‘us’, ‘we’ or ‘our’) provides the content and services on this eShop website (hereinafter ‘eShop’). By accessing and purchasing in the eShop website, you are acknowledging that you have read, understood and agreed to be bound by these terms and conditions as amended from time to time at our sole discretion.

No refund, no return or exchange of product

All items sold are non-refundable, non-returnable and non-exchangeable after the completion of payment procedures. Customers must verify all the information, including product model, specification and price carefully before placing order. Should you need any assistance on product information, you can contact us at (852) 2126 7350 or email to [email protected]

In case of dispute, HIZERO reserves the right for final decision.

In case there is any inconsistency or conflict between English and Chinese version of this terms and conditions, the English version shall prevail.

HIZERO HONGKONG

Return policy

HIZERO Appliances Corporation(Hong Kong) (hereinafter ‘the company’, ‘us’, ‘we’ or ‘our’) provides the content and services on this eShop website (hereinafter ‘eShop’). By accessing and purchasing in the eShop website, you are acknowledging that you have read, understood and agreed to be bound by these terms and conditions as amended from time to time at our sole discretion.

No refund, no return or exchange of product
All items sold are non-refundable, non-returnable and non-exchangeable after the completion of payment procedures. Customers must verify all the information, including product model, specification and price carefully before placing order. Should you need any assistance on product information, you can contact us at (852) 2126 7350 or email to [email protected]

In case of dispute, HIZERO reserves the right for final decision.

There are Chinese and English versions of these terms of use. In case of dispute, the English version shall prevail.

HIZERO HONGKONG

EN